FAQ

k-FEE

FAQs

Do you have any questions or suggestions about our capsule machines or coffee capsules? Would you like more information about our accessories? Are you thinking about ordering a K-fee product but still have some questions?

GENERAL MACHINE-RELATED QUESTIONS

HOW DO I PUT MY K-FEE® MACHINE INTO OPERATION FOR THE FIRST TIME?

  1. Remove the machine, the water tank, the drip tray including the pan and the grid, as well as the capsule container from the box.
  2. Remove the protective foil from the drip grid (optional), place the drip grid on the drip pan and place them along with the capsule container onto the drip tray. Slide these into the front of the machine.
  3. Fill the water tank to the mark with tap water and insert it into the machine.
  4. Insert the power plug and switch on the machine.
  5. The machine will now heat up. Place a vessel under the spout and rinse the machine according to the manual.
  6. Empty the vessel and repeat the flush operation another three times. Now your K-fee® machine is 100% prepared.

CAN I CHANGE THE CUP FILLING QUANTITY?

The coffee & espresso maker is factory-set to a certain oz amount for each drink /button. You can change this setting as follows: Press the desired button for at least 3 seconds and hold down the button until the desired filling quantity has been reached. The adjustable range varies depending on the machine type. For further information please refer to the operating instructions of the devices.

This filling quantity is saved and remains stored even after you turn of the machine.

IS THE MACHINE FROST-PROOF?

Extreme temperatures may damage the pod machine. For this reason, the device may only be used at temperatures above 50 degrees and should be protected from frost. If the K-fee® machine is transported at temperatures below freezing point, all water should be evaporated from the device beforehand. This will prevent residual water from freezing. You can find the instructions for evaporating the machine in the operating manual of your K-fee® machine.

PRODUCT-SPECIFIC TOPICS

HOW DO I PREPARE ESPRESSO OR COFFEE DRINKS?

Select a pod from the diverse MR. & MRS. MILL range of espresso and brewed coffee products, open the lever and insert. Place a cup under the spout and if necessary, remove the drip pan and move the grid to place a larger cup under the spout. Please refer to the packaging of the pod you selected and follow the instructions to start the brewing cycle. Note: when preparing brewed coffee drinks be certain to remove the foil tab from the bottom of the pod.

 

pods-RELATED TOPICS

WHICH Pods CAN I USE IN MY K-FEE® MACHINE?

You can only use pods from K-fee® in your K-fee® machine. The use of other pods may result in damage to your K-fee® machine that is not covered by your warranty.

DO YOUR MILK PODS CONTAIN SUGAR?

Our milk pods generally contain sugar to intensify the taste of the beverage. However, the sugar content varies from product to product. For this reason, we recommend that you refer to the product description prior to purchase.

ARE THERE PODS WITHOUT SUGAR?

The pods from Mr. & Mrs. Mills espresso range contain no sugar.  Please refer to the product description for more detailed information.

DO YOU ALSO HAVE LACTOSE-FREE MILK POds?

Our product range does not currently include lactose-free milk pods.

WILL YOUR PRODUCT RANGE INCLUDE ADDITIONAL COFFEES AND HOT BEVERAGES IN THE FUTURE?

We are of course constantly creating new coffees and hot beverages for our pod systems. However, whether a certain product is ultimately offered for sale depends on many different factors. But your taste is very important to us! We are therefore happy to give you a very easy way to tell us about your desired product using the following contact field.

GENERAL CLEANING-RELATED TOPICS

Is regular cleaning necessary?

K-fee® recommends regular cleaning, especially with frequently used pod machines to ensure consistent quality of the beverages.

CAN I CLEAN THE REMOVABLE PARTS IN MY DISHWASHER?

We do not recommend cleaning parts of the machine in the dishwasher, as heat may result in deformations and discoloration.

how do i clean MY K-FEE® MACHINE?

A liquid descaler suitable for coffee machines can be used for descaling your K-fee® machine. For this, the manufacturer's instructions must be observed. We recommend that you descale your K-fee® machine approx. once per month. The frequency varies according to water hardness. Never use vinegar or vinegar cleaner as a substitute for descaler, as it may damage the tubes and seals of the machine.

DOES THE DEVICE SHUT ITSELF OFF?

The device shuts off automatically when it is not used within 5 minutes. Please note that the device consumes power as long as it is connected to the mains (< 0.5 W).